We are committed to your satisfaction. This return and exchange policy explains the circumstances under which you can request a return or exchange, and how they are handled.
After receiving the package, please inspect the watch's appearance and functionality for any issues as soon as possible. If you discover shipping damage or quality issues, please take photos and contact us within 48 hours of signing for delivery.
If the watch has quality issues (movement malfunction, obvious cosmetic defects, etc.), we offer free repair, replacement, or refund. Please contact our customer service within 7 days of receipt and provide relevant evidence.
If you need to return or exchange for personal reasons (you don't like it, the size isn't right, etc.), please contact us within 7 days of receipt. The watch must remain brand new, unworn, and free of wear, with original packaging and accessories retained. The buyer is responsible for the related return shipping costs.
Once the return/exchange conditions are confirmed, we will issue a refund via the original payment method (e.g., PayPal) within 3–7 business days after receiving and verifying the returned item. The actual arrival time is subject to the payment service provider.
Custom-made watches, watches that have been clearly used or damaged by human causes, and items beyond the return/exchange period are not eligible for return or exchange.
To request a return or exchange, please reach out to us through the Contact Us page, and we will process your request as soon as possible.
